We answer all emails within 48 hours when they concern the following:

• A current or past reservation
• Difficulties making a reservation
• A reservation needing changes
• Complications cancelling a reservation

* Please do not include credit card information when emailing us.

Please do not request a reservation cancellation through email.

CANCELLATIONS REQUESTED VIA EMAIL ARE NOT GUARANTEEDPlease include the following in your email:

• First and last name
• Confirmation number
• Arrival and departure dates
• Telephone number

Your email will not be sent or forwarded to the hotel. If you need to make another hotel reservation and are unsure, please go to ourFAQpage where you will learn more.

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