NO PROPERTY INFORMATION THIS KEYWORD: PROM TRAVEL INDUSTRY DISCOUNT POLICIES VARY FROM PROPERTY TO PROPERTY AND THEY MUST BE CONTACTED DIRECT TO CONFIRM THE DISCOUNT. NO INFORMATION AVAILABLE AT THIS TIME. *** INDEX *** no property information this heyword: INDX |HOD/MENU * Utell Connect Help Desk * ** EMEA ** AUSTRIA 0800 005798 BELGIUM 44 208 604 2163 DENMARK 800 7342 7872 FINLAND 44 208 604 2163 FRANCE 0805 100 760 GERMANY 0800 999 9933 HUNGARY 44 208 604 2163 IRELAND 1800 930 469 ITALY 800969252 NETHERLANDS 0800 020 4698 NORWAY 44 208 604 216 PORTUGAL 800 7342 7873 SOUTH AFRICA 800 7342 7872 SPAIN 800 300 627 SWEDEN 0200 887747 SWITZERLAND 0800 001826 UK 0808 238 9003 ANY OTHER COUNTRIES 44208 604 2163 EMAIL - CUSTOMERSUPPORT.EMEA AT PEGS.COM ** LATIN AMERICA ** 5511 3191 8075 EMAIL - CUSTOMERSUPPORT.LA AT PEGS.COM ** ASIA PACIFIC ** HONG KONG 852 2965 1997 SINGAPORE 65 6260 9440 AUSTRALIA 1 800 800 228 *TOLL FREE* NEW ZEALAND 0800 948 356 *TOLL FREE* JAPAN 81 3 3475 3432 EMAIL - CUSTOMERSUPPORT.ASPAC AT PEGS.COM ** AMERICAS ** 480 624 6091 / 877 920 9199 EMAIL - CUSTOMERSUPPORT.NA AT PEGS.COM * Customer Service Guidelines * Should you have any customer service issues for a property via Utell Connect..please note the following guidelines in order to serve you better. Issue must be submitted within 90 days of the guest*s arrival date Please include a complete copy of the PNR and if applicable a copy of the credit card statement showing any disputed charges. If a cancel Segment does not have a cancellation number it is not considered to be a valid cancellation and may be subject to penalties from the hotel. If you do not receive a cancellation number..please contact our help desk within 24 hours of issuing the cancel request. Utell Connect properties do have the ability to place their inventory to an -on request- status. Through this status is to be used on a limited basis..should a hotel utilize this setting during a limited inventory period they do have 24 hours from receipt of your reservation request to respond. Once a confirmation number is appended to an -on request- Segment..you can not modify that Segment. For changes you will need to generate a new Sell Segment and then cancel the original Segment. ****For same day arrival bookings please contact the hotel directly to ensure your booking is received. This policy applies to all booking types. Please forward all correspondence to: Utell Connect Att: Customer Service 8350 North Central Expressway Campbell Centre 1 Suite 1900 Dallas TX 75206 NO INFORMATION AT THIS TIME. GROUP POLICY - UTELL CONNECT Group Bookings on the GDS: A single travel agency can make multiple bookings for one hotel up to a maximum of 9 rooms in total for the same arrival date as long as each booking does not exceed a maximum of 4 rooms per record locator. A single large group of travelers can not be booked within multiple bookings. Any bookings received at a property that do not adhere to this policy may not be honored. Please note that if a booking has been made on the same day as arrival, and expected arrival at the property is after midday, the guest should phone the property to confirm the booking. . CHILDREN UNDER 12 YEARS OF AGE STAY FREE IN THE SAME ROOM WITH ADULTS. NO PETS ALLOWED. NO PROPERTY INFORMATION THIS KEYWORD: FREQ CORPORATE RATES ARE AVAILABLE USING RATE LEVEL *C*. CLIENTS COMPANY NAME SHOULD BE NOTED IN THE SI- FIELD. * BOOKING GUIDELINES UTELL CONNECT GROUP BOOKING POLICY A SINGLE TRAVEL AGENCY CAN MAKE MULTIPLE BOOKINGS FOR ONE HOTEL FOR THE SAME ARRIVAL DATE AS LONG AS EACH BOOKING DOES NOT EXCEED A MAXIMUM OF 4 ROOMS PER LOCATOR. ANY BOOKINGS RECEIVED AT A PROPERTY THAT DO NOT ADHERE TO THIS POLICY MAY NOT BE HONORED. THANK YOU VERY MUCH FOR YOUR COOPERATION IN THIS MATTER. OPTIONAL FIELDS NECESSARY TO SATISFY BOOKING ** ALL BOOKINGS MUST HAVE INDIVIDUAL NAMES ** REQUIREMENTS FOR THE FOLLOWING RATE CATEGORIES. N/A - NOT APPLICABLE/NOT OFFERED N/R - NO RESTRICTIONS FOR THIS CATEGORY THESE RATE CATEGORIES ARE LISTED IN DISPLAY ORDER. *ASC* AAA - BOOKING REQUIREMENTS N/R - CHECK IN REQUIREMENTS CLIENT MUST PRESENT AAA MEMBERSHIP ID - GENERAL RESTRICTIONS FOR AAA MEMBERS *COR* CORPORATE - BOOKING REQUIREMENTS COMPANY NAME IN SI- FIELD - CHECK-IN REQUIREMENTS N/R - GENERAL RESTRICTIONS CLIENT TRAVELING FOR BUSINESS PURPOSES *GOV* GOVERNMENT - BOOKING REQUIREMENTS N/R - CHECK-IN REQUIREMENTS N/R - GENERAL RESTRICTIONS CLIENT TRAVELING ON GOVERNMENT BUSINESS *SEN* SENIOR CITIZENS - BOOKING REQUIREMENTS N/R - CHECK-IN REQUIREMENTS N/R - GENERAL RESTRICTIONS MEMBER OF TRAVELING PARTY AGE 50 OR OLDER *SPE* SPECIAL PROMOTION - BOOKING REQUIREMENTS N/R - CHECK-IN REQUIREMENTS N/R - GENERAL RESTRICTIONS N/R STANDARD 10 PERCENT COMMISSION IS PAID ON ALL NON-NEGOTIATED RATES. GOLF DRIVING RANGE WITHIN WALKING DISTANCE. JOGGING/ WALKING AREA NEARBY. BAYSIDE NEW YORK. BORDERLINE OF QUEENS AND LONG ISLAND. APPROXIMATELY 15 MILES EAST OF MANHATTAN. BETWEEN LAGUARDIA AND JOHN F. KENNEDY AIRPORTS ON THE NORTH SHORE OF LONG ISLAND. - TWO DBL BEDS NON-SMK - TWO DOUBLE BEDS NON-SMOKING - TWO DOUBLE BEDS SMOK - TWO DOUBLE BEDS SMOKING - QUEEN BED NON-SMOK - ONE QUEEN SIZE BED NON-SMOKING - QUEEN BED SMOKING - ONE QUEEN SIZE BED SMOKING DEPOSIT MAY BE REQUIRED. SEE GUARANTEE. GUARANTEE INFORMATION LATE ARRIVAL TIME: NOT APPLICABLE GUARANTEE REQUIRED AT TIME OF BOOKING ACCEPTABLE FORMS OF PAYMENT: CREDIT CARDS: SEE |HOD/CRED DEPOSIT INFORMATION WITHIN COUNTRY WAIVER PERIOD: 0 DAYS OUTSIDE COUNTRY WAIVER PERIOD: 0 DAYS DEPOSIT REQUIRED: AT TIME OF BOOKING DEPOSIT AMOUNT: 01 NIGHTS OF STAY MAIL DEPOSIT TO: ACCEPTABLE FORMS OF PAYMENT PAYMENT INFORMATION ACCEPTABLE FORMS OF PAYMENT CREDIT CARDS: SEE |HOD/CRED FULL SERVICE HOTEL AND CONFERENCE CENTER. WELL APPOINTED GUEST ROOMS PROVIDING COMPLIMENTARY HIGH SPEED WIRELESS INTERNET SERVICE. MEETING AND BANQUET SERVICES UP TO 350 PERSONS. ACCEPTABLE CREDIT CARDS GUARANTEE AX CA CB DC DS JC VI DEPOSIT FORM OF PAYMENT AX CA CB DC DS JC VI