NO PROPERTY INFORMATION THIS KEYWORD: PROM **************************************************************** *** INDUSTRY RATES *** **************************************************************** -SOME INNPOINTS LOCATIONS ARE PLEASED TO OFFER DISCOUNTED RATES TO TRAVEL AGENTS. THIS WILL ALLOW YOU TO EXPERIENCE THE OUTSTANDING SERVICE AND FACILITIES OFFERED BY OUR PARTICIPATING PROPERTIES FIRST HAND. SINCE OUR PROPERTIES ARE INDEPENDANTLY OWNED AND OPERATED..DISCOUNTS MAY NOT BE AVAILABLE AT ALL LOCATIONS. THOSE THAT OFFER A TRAVEL INDUSTRY RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. TRAVEL AGENT INDENTIFICATION OR IATA NUMBER IS REQUIRED AT CHECK-IN. ROOM SAFETY AND SECURITY - AUDIBLE SMOKE DETECTORS DOORS HAVE DEAD BOLTS EMERGENCY EXIT MAPS EMERGENCY INFORMATION IN ALL GUEST ROOMS PRIMARY ENTRANCE ACCESSIBLE BY INTERIOR CORRIDOR/ATRIUM SMOKE DETECTORS PROPERTY SAFETY AND SECURITY - AUTOMATIC FIRE DOORS ELECTRONIC ROOM KEY SYSTEM SAFETY AND SECURITY TEXT - FIRE SPRINKLER SYSTEM CHAIN DID NOT DEFINE KEYWORD **************************************************************** *** HELP *** **************************************************************** -ALL RATES..PROPERTY DESCRIPTIONS..AND AVAILABILITY INFORMATION IS ACESSIBLE THROUGH THE GDS..AND MOST IMPORTANTLY IS CURRENT. OUR CUSTOMER SERVICE DESK AGENTS RELY ON THIS INFORMATION AS MUCH AS YOU DO..SO WE REALIZE THE IMPORTANCE OF KEEPING IT UP TO DATE. BUSINESS HOURS - 24 HOURS/DAY..7 DAYS/WEEK CUSTOMER SERVICE HELP DESK - 800-401-2262 OR 505-247-2333 -OUR CUSTOMER SERVICE PERSONNEL ARE TRAINED IN A NUMBER OF AREAS FROM ACCESSING RATE AND AVAILABILITY INFORMATION TO UPDATING THE GDS DATABASE. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. -OUR CUSTOMER SERVICE AND GDS HELP DESK IS HERE TO ASSIST YOU I YOU EXPERIENCE DIFFICULTIES IN ACCESSING INFORMATION..SELLING A ROOM TYPE..OR RECEIVING A CONFIRMATION. NO PROPERTY INFORMATION THIS KEYWORD: MEAL **************************************************************** *** GROUPS *** **************************************************************** -ALL BOOKINGS OVER 4 ROOMS FOR THE SAME GUEST AND/OR SAME DATES CONSTITUTES A GROUP. ALL GROUPS MUST CALL TO BOOK AND CONFIRM. INNPOINTS 1-800-401-2262 505-247-2333 505-247-8200 - FAX FAMILY PLAN AVAILABLE - CHILDREN STAY FREE WITH PARENTS WHEN USING EXISTING BEDDING CHAIN DID NOT DEFINE KEYWORD **************************************************************** *** CORPORATE TRAVELERS *** **************************************************************** -INNPOINTS PROPERTIES THAT OFFER A CORPORATE RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. COMPANY IDENTIFICATION OR BUSINESS CARD IS REQUIRED AT CHECK-IN. **************************************************************** * BOOK * **************************************************************** -PLEASE BE CAUTIOUS WHEN BOOKING MULTIPLE BOOKINGS UNDER THE SAME NAME AND PNR. IT IS IMPORTANT THAT THE HOTEL DOES NOT MISTAKE MULTIPLE BOOKINGS FOR DUPLICATES. WHENEVER POSSIBLE PLEASE INCLUDE THE GUEST NAME ON EACH RESERVATION. -WHEN BOOKING MULTIPLE SEGMENTS AGENT **MUST** END TRANSACT AFTER EACH BOOKING. INNPOINTS WILL **NOT** BE RESPONSIBLE FOR OVERBOOKINGS ARISING FROM NOT FOLLOWING PROPER PROCEDURE. -ALL CUSTOMER SERVICE DISPUTES MUST BE FILED WITHIN 90 DAYS OF ARRIVAL DATE. BY NOT FOLLOWING THESE PROCEDURES GUEST ASSUMES RESPONSIBALITY FOR ALL CHARGES OUTSIDE OF 90 DAYS. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. PROPERTY OFFERS COMMISSION - RATE OF COMMISSION - 10 PERCENT ON-SITE RECREATIONAL ACTIVITIES TEXT FITNESS CENTER LOCATED AT THE INTERSECTION OF HIGHWAYS 67 AND 30 NBR OF ROOMS - 123 NBR OF FLOORS - 2 SLEEP WELL, IN A ROOM WITH DRAPERIES PROVIDING TOTAL LIGHT CONTROL AND BUILDING CONSTRUCTION AIMED TO MAKE THE ROOM AS QUIET AS POSSIBLE. THESE COMFORTABLE ROOMS INCLUDES MICROFRIDGE, RECLINER OR CHAIR AND OTTOMAN, WRITING DESK, COFFEEMAKER, IRON AND IRONING BOARD, HAIR DRYER, AND WIRELESS HIGH-SPEED INTERNET. A1K - MAX OCCUPANCY - 2 PEOPLE QUIET AND DARK KING BED, MICRO AND FRIDGE, LOUNGE CHAIR, DESK, COFFEE, IRON AND BOARD, HAIRDRYER A1Q - MAX OCCUPANCY - 2 PEOPLE QUIET AND DARK QUEEN BED, MICRO AND FRIDGE, LOUNGE CHAIR, DESK, COFFEE, IRON AND BOARD, HAIRDRYER. A2Q - MAX OCCUPANCY - 4 PEOPLE QUIET AND DARK QUEEN BED, MICRO AND FRIDGE, LOUNGE CHAIR, DESK, COFFEE, IRON AND BOARD, HAIRDRYER. GUARANTEE TO A VALID CREDIT CARD IS REQUIRED AT THE TIME OF BOOKING FOR ALL RESERVATIONS. 15SEP09 - 31DEC99 MON TUE WED THU FRI SAT SUN GUARANTEE REQUIRED FOR LATE ARRIVAL. GUARANTEE REQUIRED FOR ALL RESERVATIONS. DEPOSIT WILL BE ACCEPTED AS GUARANTEE. GUARANTEE TO A VALID CREDIT CARD IS REQUIRED AT THE TIME OF BOOKING FOR ALL RESERVATIONS. MIDSCALE/STANDARD HOTEL ADDITIONAL PROPERTY DESCRIPTION TEXT WITH EXTRA-QUIET ROOMS AND LIGHT-PROOF DRAPERIES, THIS 100- PERCENT NON-SMOKING HOTEL IS CONVENIENTLY LOCATED NEAR THE INTERSECTION OF HIGHWAYS 30 AND 67. IT OFFERS A FITNESS CENTER AND MEETING ROOM, ALONG WITH COMFORTABLE, NICELY DECORATED ROOMS FEATURING CHAIRS AND OTTOMANS, WIRELESS INTERNET ACCESS, AND 27-INCH TVS. STAY WITH US. WE WILL EXCEED YOUR EXPECTATIONS. AMERICAN EXPRESS - MASTER CARD - DISCOVER CARD - INTERBANK MASTER CARD - MILLION CREDIT SERVICE/MASTERC - VISA