Located in the lobby is a five-story waterfall with reflection pool as well as a restaurant on site. There are 398 deluxe guest rooms, Jacuzzi and honeymoon suites. Amenities in the rooms are microwaves and refrigerators, fireplaces, non-smoking rooms, handicap rooms, kitchenettes, 25 inch remote control televisions with satellite and free HBO, direct dial telephones, in room controlled heaters and air conditioners. The hotel also offers complimentary newspaper, biscuit and gravy or pancake breakfast with purchase of drink (in season), game room, free parking, 24 hour front desk, elevators, room service, wake-up service, conference facilities, trolley stop in front of the property, picnic areas and fishing on the river behind the hotel, the areas largest indoor Jacuzzi pool and a heated indoor/outdoor pool.
Native currency: American Dollars Number of floors: 5 Number of rooms: 425 Areas served: Principal Airport: McGhee Tyson TYS 38 mi, Casino 30 mi, Dollywood 2 mi, Great Smoky Mountain National Park 5 mi, Nascar Speedpark 3 mi, Ober Gatlinburg 8 mi, Ogles Water Park 1 mi, Ripleys Aquarium 6 mi, Water Sports 12 mi
Restaurants
Restaurants: SEATONS CAFE AND GRILL Full service restaurant serving three buffets daily, a la carte menu, choice menu, choice steaks, seafood and pool side dining available.
Meeting Facilities
Meeting & Conference Facilities: ATRIUM 2A, 3A Length - 106 feet Width - 56 feet Height - 9 feet Maximum Theatre Style capacity - 300 Maximum Classroom Style capacity - 150 Maximum Banquet Style capacity - 200 Maximum Dinner-Dance Style - 150 Meeting rooms have windows for natural daylight that can be effectively blacked out. Two luxurious meeting rooms which can be divided into six breakout rooms for meetings up to 300 people. CONVENTION CENTER A, B, C, D Length - 350 feet Width - 150 feet Height - 40 feet Maximum Theatre Style capacity - 5000 Maximum Banquet Style capacity - 3000 Maximum Dinner-Dance Style - 3000 Meeting rooms have windows for natural daylight that cannot be effectively blacked out.
Hotel Amenities:
(additional fees may apply to certain amenities)
120 AC
Modem Lines in Room
Conference Facilities
Doctor on Call
FAX
Game Room
International Direct Dial
Kitchenette
News Stand
Putting Green
Smoke Detectors
TV
Pool
Pets Allowed
Coffee Maker in Room
Drugstore
Fire Place
Golf
Iron
Guest Laundromat
Picnic Area/Tables
Refrigerator
Solarium
Air Conditioned
Boutiques
24 Hour Front Desk
Elevators
Florist
Horseback Riding
Kennels
Free Newspaper
Bus Parking
Room Service
Telephone
Modem Lines in Room
Conference Facilities
Doctor on Call
FAX
Game Room
International Direct Dial
Kitchenette
News Stand
Putting Green
Smoke Detectors
TV
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Location Description: Principal Airport: McGhee Tyson TYS 38 mi, Casino 30 mi, Dollywood 2 mi, Great Smoky Mountain National Park 5 mi, Nascar Speedpark 3 mi, Ober Gatlinburg 8 mi, Ogles Water Park 1 mi, Ripleys Aquarium 6 mi, Water Sports 12 mi
Guest Ratings & Reviews for Grand Resort Hotel And Convention Center:
Cleanliness: 4.5 - Staff: 4.0 - Location: 7.0
Aug. 17, 2009
Overall Rating:
The Pool.
Rooms had mold, bathroom too small, piss-ants everywhere.
Thinking about staying well don't. Me and my family stayed here while we were in Pigeon Forge and it was the worst you could get. Our room was covered in mold and piss-ants. The wall trimming kept on falling down and the toilet wouldn't even work properly...Read More
Dec. 18, 2008
Overall Rating:
N/A
N/A
N/A
Dec. 03, 2008
Overall Rating:
Good location.
The hotel appeared to be old and dated.
We will stay somewhere else next time. For the price it was an ok stay. I would have been upset if we had paid the published rates. My daughters enjoyed the jacuzzi pool.
Dec. 02, 2008
Overall Rating:
Nothing.
Everything.
Dirty, beds was awlful, walls paper thin, hot or cold no comfortable settings! Messed up our rooms one was suppose to have 2 beds, so we had to change rooms. service was slow. Way over priced for what you get.
Nov. 20, 2008
Overall Rating:
Friendly and accommodating.
Older.
Hotel was enjoyable, but needed a makeover. I was very satisfied and the staff was very helpful.
Sep. 15, 2008
Overall Rating:
There is nothing positive to say.
There is too much to list.
Me and my husband stayed at The Grand Resort for the Fall Rod Run. We were very unhappy about the service we received the hotel is very out of date. The parking situation was crazy and the room was very unclean. I found a rough in our room, the bathroom w...Read More
Sep. 14, 2008
Overall Rating:
Located near to Dixie Stampede and attractions.
Hotel was extremely dark in the evening, they turn out all the door lights and pool lights on the walkways of the hotel.
Ok place to stay for a short stay. Beautiful river bank behind facility with ducks for children to feed. Hotel was poorly illuminated at night. They didn't turn on the exterior and pool lights until about 30 minutes after dark and turned them off a couple...Read More
Sep. 10, 2008
Overall Rating:
Location.
Old.
Hotel lobby is beautiful. Rooms need to be updated!
Sep. 10, 2008
Overall Rating:
They had a microwave and refrigerator in the room.
Lost cell phone. Hotel found and called us. Then they lost it and claim they never found.
The hotel was your average economy hotel at first sight. The staff was ok until you have a problem. My wife lost the phone in the room when we checked out. We called and stopped by the hotel before leaving town. They were unable to find it. They called us...Read More
Sep. 08, 2008
Overall Rating:
Nice and quiet.
NA.
Hotel was nice and located near everything. Walking distance.
The Pool. 
Rooms had mold, bathroom too small, piss-ants everywhere.